Although these features have since matured, they have remained as part of the core offering by demonstrating their business value over time. Whereas voice calling creates a responsive feedback loop between participants allowing for more effective real-time collaboration between participants. In allowing users to observe the conversation history of a chatroom between sessions means important discussions aren’t lost. Features such as Persistent Chat have proven to be highly valuable for organisational productivity. In the context of unified communications there are a several features Skype for Business (or Lync) has developed and introduced that improve productivity. Chat, or rather Instant Messaging is the basic functionality but what can be added to help users dissect and interpret information faster?Ĭhat is all about informational transactions, features that facilitate these transactions contribute directly to productivity whilst others can be a distraction to the user. Enhancing productivityīeyond the guiding principle outlined above there needs to be a focus on selecting the solution that enhances productivity the most. Collaboration is facilitated by interpersonal communication, when it comes to choosing the right Skype for Business web client, this should be the guiding principle. For this to happen, selecting a modern enterprise chat application takes a front row seat in priority for the digital workplace. Within the digital workplace colleagues need to connect with each other digitally to collaborate and promote a sense of teamwork.